Contact support
Include your device model, iOS version, and the screen involved.
Subscriptions and Restore Purchases
Apple manages billing. Use Restore Purchases inside HobbyWise after reinstalling or changing devices. Manage or cancel subscriptions in your Apple ID subscription settings. If access is incorrect, include the exact message shown by the app when contacting support.
5Line account and synchronization
Sign in with the same 5Line account on the website and in HobbyWise. Pro inventory, collection buys, supported sales records, and item photos then synchronize through the private workspace. Use Sync Now in app Settings or Refresh in the web workspace if a recent change is not visible.
The mobile app keeps a local copy for interrupted connections. Export a backup before deleting the app or making a large import. Synchronization should not be treated as your only independent backup.
Sign-in and password help
Use Forgot password on the web sign-in screen to receive a recovery link. The same updated password applies to the 5Line account in the iOS app.
Connected AI
Connected AI is coming soon and is not available in the current App Store release. When it becomes available, you will use the same 5Line account to authorize a supported AI provider. You can stop future access from that provider's connected-app settings or by revoking its 5Line authorization. Contact support if a connection or pending review draft does not match what you approved.
Inventory and photos
HobbyWise is intended for selective inventory: valuable items, show stock, active resale stock, and anything worth locating or reporting. Signed-in item photos are stored in the private workspace so the same image can be available on the website and supported devices.
Labels and scanning
Generate labels from Pro inventory and share the PDF to your preferred printing app. Print at Actual Size or 100% scale. The 1.5 × 0.5-inch card strip is designed for compact thermal stock. A printed HobbyWise code can also be entered manually when camera scanning is unavailable.
Show sales
Scan or add several items to a basket, adjust negotiated prices, remove items that are not part of the final deal, choose the payment method, and complete the sale once. Included inventory should become sold and linked acquisition recovery should update once.
Response time
Support requests are normally reviewed within one to two business days.